Quick Menu
Social media
Contact information

Plot 90,Kanjokya Street





+256 705 228456

+256 773 031611

+256 775 450028

Breaking News

I Want to Become

Customer service consultant

Customer service consultants address customer inquiries and resolve customer issues

Customer service consultant

The nature of their work typically requires that they have a professional demeanor and strong communication skills. While the minimum requirement for this position is a high school diploma, employers may seek candidates with an associate's or bachelor's degree in a field relating to the company's industry.

On the Job

Customer service consultants may spend a lot of time answering phone calls and talking to customers regarding their company's products or services. In addition to answering questions, customer service consultants identify opportunities to offer information and make product or service suggestions based on a customer's needs. They may be responsible for taking orders from customers and obtaining their personal information, such as name, address, phone number, and payment method. The job description may also include updating and making changes to customer accounts.

Customer service consultants are usually required to document all customer interactions and enter the information into a computer, as well as ensure that all records are accurate and up-to-date. They use their customer service knowledge to handle difficult customers and make sure that each customer has a good experience. If they are unable to satisfy a customer, they may refer the customer to the appropriate person or department.


Companies that offer products or services in a specific industry may prefer job applicants who have a degree in a related subject. For example, companies in the science industry may prefer those who have a degree in biology or chemistry.

Since customer service consultants are often required to enter information into a computer, they may also need data entry and typing skills, as well as a proficiency in operating computer software, such as Microsoft Office. Given that they interact with a wide variety of people, customer service consultants may also need interpersonal, customer service, and communication skills, as well as a professional phone presence.

  • Makerere University Undergraduate Private Admissions Open for academic year 2016-17 Admissions for Students on Private sponsorship hav
    Know more
  • Scholarship to study Masters at University of Manchester Scholarship for 2020 Academic Year
    Know more
  • Study your Masters in a UK University on a full CommonWealth Sponsorship 2020 intake Unique opportunity for future leaders to study in UK
    Know more
  • Government of India (ICCR) Scholarships for Africans to Study in India 2020-2021 (900 scholarships) Get world class Education in India
    Know more
  • Fully Funded Turkiye International Scholarship 2020 for Undergraduate & Postgraduate Study in Turkey Get World Class Education in Turkey
    Know more
  • African Leadership University Female Leaders Scholarship 2020 (Fully Funded) Study opportunity for mission-driven young women
    Know more
  • Internership Opportunity at IUCEA three (3) months from 1st June to 31st August 2020 Intern at IUCEA
    Know more
Watch and Listen what the practioneers in your field are saying
  • Her last day at campus was her first day at work, meet Evelyn Amanda A Lady that greatly prides in serving humanity
    Watch Interview
Careers that are in the same career field as Customer service consultant
Online Training in Marketing, Sales and Service
  • Brilliant Customer Service: How to Impress your Customers!

    Enhance your customer support and truly differentiate yourself from your competition!

    View Course
  • Customer Service Mastery: Delight Every Customer

    Master Customer Service using this practical customer care course

    View Course
  • Customer | How to Understand Customer Needs

    Be guided on understanding the modern customer and how their needs have changed over time

    View Course
  • Customer Success | How to Understand Your Customers

    Turn Listening into Fantastic Results

    View Course
  • Customer | How to Build Customer Loyalty

    Understand which loyalty strategies work and how in your business.Relationships and loyalty play a big role

    View Course
  • Customer Service: Keep 'em coming back!

    How to give the best customer service in your industry and keep those customers raving about your business.

    View Course
  • Customer | How to Build a Customer Service Strategy

    For you and your team to be successful in providing great customer service, start by putting your customer first

    View Course
  • [2020] Customer Service 2.0: Learn Digital Customer Service

    Used by Chase, Intel, & others! Learn customer service skills related to social media, diagnosing user problems, & more.

    View Course
  • Customer Service English Essentials

    Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.

    View Course
  • Customer Success Manager 101: Foundations to your CSM career

    The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

    View Course
  • Acumen Presents: Dan Ariely on Changing Customer Behavior

    How social entrepreneurs can harness the principles of behavioral change to reach more customers and create impact

    View Course
  • Customer Service: How to sell more without advertising

    Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.

    View Course

Did this page help you? Yes No Feedback

Map out your own career path to your dream Job