The nature of their work typically requires that they have a professional demeanor and strong communication skills. While the minimum requirement for this position is a high school diploma, employers may seek candidates with an associate's or bachelor's degree in a field relating to the company's industry.
Customer service consultants may spend a lot of time answering phone calls and talking to customers regarding their company's products or services. In addition to answering questions, customer service consultants identify opportunities to offer information and make product or service suggestions based on a customer's needs. They may be responsible for taking orders from customers and obtaining their personal information, such as name, address, phone number, and payment method. The job description may also include updating and making changes to customer accounts.
Customer service consultants are usually required to document all customer interactions and enter the information into a computer, as well as ensure that all records are accurate and up-to-date. They use their customer service knowledge to handle difficult customers and make sure that each customer has a good experience. If they are unable to satisfy a customer, they may refer the customer to the appropriate person or department.
Companies that offer products or services in a specific industry may prefer job applicants who have a degree in a related subject. For example, companies in the science industry may prefer those who have a degree in biology or chemistry.
Since customer service consultants are often required to enter information into a computer, they may also need data entry and typing skills, as well as a proficiency in operating computer software, such as Microsoft Office. Given that they interact with a wide variety of people, customer service consultants may also need interpersonal, customer service, and communication skills, as well as a professional phone presence.